To check the status of your recent withdrawal:
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Go to the
in the top-right of your screen.
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Select Bank and choose Balances.
Your two most recent withdrawals display in this section along with the amount, Payment Method used and the date it was requested. In addition, the below statuses are shown to confirm the current status of your withdrawal:
Withdrawal Request
Withdrawal left bet365
Your withdrawal has been successfully processed by bet365, and should now be with your payment provider.
Please review the below information relevant to the payment method withdrawn to:
Card and Apple Pay Withdrawals – For some payment providers, it can take up to 2 banking days for the funds to be credited to your bank account.
Your withdrawal will show as bet365 on your statement. Please check your card statement for a transaction with this name.
Please ensure you are checking the correct bank account for your withdrawal. You can check the card the withdrawal was sent to by:
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Go to
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Select History and select then Withdrawals.
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Click the withdrawal you are trying to locate. The last 4 digits of the card number used will be shown in this section.
If this time frame has passed, and you have still not received your withdrawal, please Contact Us with the withdrawal ID, and we will work on resolving this for you.
Bank Transfer Withdrawals - For some banks, it can take up to 5 banking days for the funds to be credited to your bank account.
Please ensure you are checking the correct bank account for your withdrawal. You can check the bank the withdrawal was sent to by:
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Go to My Account on the bet365 homepage.
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Select Withdraw.
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Review the details to see which Account you sent the funds to.
If you are still unable to locate your withdrawal, please Contact Us and we’ll review this for you.
Your withdrawal will show as either Earthport, Hillside, Trustly or Worldpay on your statement.
All other payment methods – Please Contact Us with the withdrawal ID, and we will work on resolving this for you.
Failed to send
We have attempted to process your withdrawal but were unable to process your request.
The funds were credited back to your bet365 balance and an email has been sent to you with further information.
Please check the details registered on your account to ensure that you attempted to send the funds to the correct account. In addition, check the payment method, Card or Bank Account are still active and able to receive funds from an online betting operator.
For Bank Transfer withdrawals, to check the bank you have attempted to withdraw to:
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Go to My Account on the bet365 homepage.
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Select Withdraw.
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Review the details to see which Account you attempted to send the funds to.
To check the details are correct for Card withdrawals:
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Go to
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Select History and then Withdrawals.
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Click the withdrawal you are trying to locate. The last 4 digits of the card number used will be shown in this section.
If you still require assistance, please Contact Us.
