Before making a withdrawal
To make a withdrawal, your account needs to be fully verified. For more information about how to verify your account, head over to our verification page here.
We also need to ensure that the email address registered on your bet365 account is valid. To update and verify your email address, please follow these steps:
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Go to the
in the top-right of your screen.
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Select My Account then Contact Details, where you will be presented with the option to update your email address.
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Once you have updated your email address, enter your password, click update and we will send you an email with a link.
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Click the link to confirm the email address is valid.
How to make a withdrawal
Once verified, to make a withdrawal from your bet365 account:
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Go to the
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Select Bank and then Withdraw. Follow the on-screen instructions to successfully request a withdrawal.
Where possible we will return any winnings back to the same payment method that was used to deposit funds into your bet365 account. If it is not possible to withdraw back to that deposit method, we would look to process your withdrawal via Bank Transfer.
If your payment method is not available for withdrawals, the message “Withdrawals cannot be processed using your previous deposit method” will be shown.
To add your Bank Transfer details:
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Select the
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Select Online Banking.
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Select your bank and then sign in.
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You will then be able to withdraw to these details.
We will then run a Confirmation of Payee (CoP) check to confirm the name registered to your bet365 account matches the name of the bank account holder. We also need to ensure the details provided are for a personal account, not a business account.
Error Messages
If you receive an error message when attempting to withdraw, please ensure your details are correct and your bank account is registered in your name.
If you have checked all of the above and are still receiving an error, please Contact Us.
For deposits made via a Mastercard Debit Card, funds will be withdrawn via Bank Transfer by default. However, you can change your withdrawal method using the steps above, to withdraw back to your Mastercard.
