If you’re having trouble placing a Casino bet, there are a few things that may be preventing you from playing.
Account balance
Log in to your account and make sure your available balance is enough for the Casino bet you want to place.
Your available balance shows the funds you can currently use. Bonuses or account restrictions may affect the amount available to use.
Click here for more information on how to deposit.
Casino availability
If you placed a bet and then travelled to a location where Casino is unavailable, you may not be able to access Casino until you return to a permitted location. Make sure location services are turned on for your device and for the browser or app you’re using, so your current location can be detected correctly.
Account verification
bet365 may ask you to verify your account before you access some products or services.
Log in and check whether your account shows any verification prompts or requests for documents. You can check to see if you need to take any action by:
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Selecting Account Menu
from the top right of your screen.
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Click Account, then My Account.
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Select Verification.
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Here you will be informed is your account is fully verified, or if there are any further steps you need to take.
You can find out more about verifying your account here.
