If you encounter issues when trying to load a game, you can try the steps below to help fix the issue:
Check your internet connection
Open another website or app to make sure your connection is working. If pages are slow to load or keep disconnecting, try switching between Wi-Fi and mobile data, moving closer to your router or restarting your router.
Refresh or restart
Refresh the page, or close and reopen the app, then try launching the game again.
Check your browser settings
Make sure cookies are enabled in your browser, as some games may not load correctly without them. If you are using private browsing, an ad blocker, or browser extensions, try turning them off and opening the game again.
Update your app or browser
Make sure you are using the latest version of the bet365 app or your web browser. If an update is available, install it and try again.
Clear your cache and cookies
Clearing your browser cache and cookies can help if the page is not loading correctly or is stuck on a loading screen. For information on how to clear your cache and cookies, click here.
Complete any account prompts
If you see any messages or prompts on your account, follow the instructions shown before trying to open the game again.
If you continue to experience issues, please Contact Us.
