IBAS

IBAS is an authoritative, totally independent third party offering adjudication for customers who have an unresolved dispute with their operator. bet365 is a registered IBAS operator.

IBAS Commitment

1. To guarantee impartiality and fairness to both parties. 
2. To look at each case independently. 
3. To adjudicate each case on its merits, taking into account operator´s rules. 
4. To manage a comprehensive, up-to-date register of operators who, as members, have declared an intention to abide by IBAS rulings on disputes. 
5. To maintain a panel of experts (unconnected with the bookmaking/gaming industry) possessing the necessary experience and understanding to provide authoritative arbitration. 
6. To give the appropriate amount of care and attention to all disputes. 
7. To ensure confidentiality regarding all communications at all times during the arbitration process.

How Does IBAS Work?

Disputes are referred to the service via a standard IBAS arbitration form on which full details of the dispute should be provided. IBAS does not under any circumstances rule on disputes in person or over the telephone.

Procedure for Ruling on a Disputed Bet?

Only when the Service Manager is completely satisfied that all other methods of resolving a dispute have been exhausted, will our panel of experts be instructed to offer their adjudication.
1. Customer calls the I.B.A.S number, +44 (0) 207 347 5883, (English language only), available 24 hours a day - requesting an arbitration form. For all other contact details please visit the IBAS website
2. Customer carefully completes the form with all relevant information/evidence. 
3. On receipt of the form, the Service Manager will if he considers it appropriate, refer the dispute to the IBAS panel for adjudication.
On completion of the panel's adjudication, both parties will be informed in writing of the decision.

Is an IBAS Ruling Enforceable?

All operators who are registered with IBAS have declared an intention to abide by an IBAS ruling. Any operator registered who fails to fulfil that commitment will be removed from the register.

IBAS Aims/Objectives

1. To strive for a better understanding between the operator and their customers.
2. To campaign for consistency, clarity and fairness in the rules by all the operators.
3. To advise both operators and customers of common types of invalid or unacceptable bets in an attempt to reduce the number of disputes.
4. To encourage registered operators to display the IBAS symbol on their premises, or website, (www.ibas-uk.com) demonstrating their commitment to the customer.
5. To seek continual improvement to IBAS for the benefit of both customers and operators.

Online Dispute Resolution (ODR) Platform

Alternatively, you can refer the matter to arbitration via the ODR Platform.