Technical Issues

Do you have any Technical Support available?

Due to the nature of how our products work, there are a number of factors that may cause you to experience technical issues when accessing/navigating areas of the site or with the site’s general functionality.

Possible issues could be as follows:

Display and functionality issues
Problems Depositing/Withdrawing funds
Problems logging in
Unexpected/unusual error messages
Unresponsive links

Should you experience any of the above, we have a 24hr dedicated Customer Technical Support team who will be happy to guide you through and troubleshoot any issues. You can Contact Us by Phone, Live Chat or Email so that we can offer additional assistance.

How do I View Help Documents?

All of our help documents are available in Adobe PDF format. If you are having trouble viewing the help documents, simply download the following reader:

Adobe Reader

Does bet365 use Cookies?

To use our products you will need to have your cookies enabled. This allows your display preferences to be saved within your browser as well as improving the general browsing experience when using our products.

Step by Step Guide to Enabling Cookies:
Google Chrome
Microsoft Internet Explorer
Mozilla Firefox
Opera
Safari

If you experience any difficulties when using our products, it is useful to carry out the following two checks as part of your general browser maintenance.

Step by Step Guide to Deleting Temporary Internet Files:
Google Chrome
Microsoft Internet Explorer
Mozilla Firefox
Opera
Safari

Step by Step Guide to Deleting Cookies:
Google Chrome
Microsoft Internet Explorer
Mozilla Firefox
Opera
Safari

Will I Experience Issues Due to Slow Network Speeds, or End User Device Performance?

For time-critical events, such as when playing Poker, please be aware that you might be at a disadvantage because of technical issues such as slower network speeds, or slower end user device performance.

Sports - What are the Minimum System Requirements and Compatibility?

We support the following list of Operating Systems, Browsers and Adobe Flash for bet365:

Microsoft Windows 8
- Microsoft Internet Explorer 10 or above (download latest version of Internet Explorer for Microsoft Windows 8)
- Mozilla Firefox 16.0.2 or above (download latest version of Mozilla Firefox)
- Opera 9.01 or above (download latest version of Opera)
- Google Chrome (download latest version of Google Chrome)

Microsoft Windows 7, Vista
- Microsoft Internet Explorer 7 or above (download latest version of Internet Explorer for Microsoft Windows 7/Vista)
- Mozilla Firefox 2.0.0.20 or above (download latest version of Mozilla Firefox)
- Opera 9.01 or above (download latest version of Opera)
- Google Chrome (download latest version of Google Chrome)

Microsoft Windows XP
- Microsoft Internet Explorer 7 or above (download latest version of Internet Explorer for Microsoft Windows XP)
- Mozilla Firefox 2.0.0.20 or above (download latest version of Mozilla Firefox)
- Opera 9.01 or above (download latest version of Opera)
- Google Chrome (download latest version of Google Chrome)

Apple Mac OS X 10.6 or above
- Safari 2.0.3
- Mozilla Firefox 2.0.0.20 or above (download latest version of Mozilla Firefox)
- Google Chrome (download Google Chrome)

Adobe Flash
We advise using the latest version of Adobe Flash. To check your version of Adobe Flash Player, click 'Check my Flash version' which will launch a pop up window advising that 'You have the required version of Adobe Flash Player installed'.

This means that you have the latest version and therefore you do not need to take any further action. Alternatively a pop up will ask you to install and run the latest version; we recommend you do this.

Casino - What are the Minimum System Requirements and Compatibility?

We support the following list of Operating Systems, Browsers and Adobe Flash for bet365 Casino:

Flash Casino
Minimum PC Requirements:
1.6GHz CPU Dual Core and above.
1GB RAM and above.
16MB Video Card (1280x800 or above resolution, 16-bit color).
Microsoft Windows XP SP2 or above.
Microsoft Internet Explorer 8 or above, Mozilla Firefox 19 or above, Google Chrome 25 or above.
Adobe Flash Player 11.0.1.152 or above.
Network Bandwidth of 750Kbit/s.

Minimum Apple Mac Requirements:
G5 or Intel based processor, 1.5 GHz.
At least 512MB RAM.
Mac OS X 10.6 or above.
Mozilla Firefox 19 or above, Google Chrome 25 or above, Safari 6.0.4 or above.
Adobe Flash Player 10.2.159.1 or above.
Network Bandwidth of 750Kbit/s.

Adobe Flash
We advise using the latest version of Adobe Flash. To check your version of Adobe Flash Player, click 'Check my Flash version' which will launch a pop up window advising that 'You have the required version of Adobe Flash Player installed'.

This means that you have the latest version and therefore you do not need to take any further action. Alternatively a pop up will ask you to install and run the latest version; we recommend you do this.

Download Casino
Minimum Requirements:
1.6GHz CPU Dual Core.
1GB of RAM or above.
16MB Video Card (1280x800 or above resolution, 16-bit color).
At least 3GB of free space on the hard drive.
Microsoft Windows XP SP2 or above.
Network Bandwidth of 512Kbit/s (for Live games).
Flash Player 11.0.1.152 or above installed into Microsoft Internet Explorer.

Casino Mobile - What are the Minimum System Requirements and Compatibility?

Casino games on mobile/tablet devices support the following Operating Systems and Browsers:
- Currently supported on iPhone 3+ devices on iOS4 or above, iPad on iOS4 or above and Android devices on v4 and above.
- Mobile Phone browser supporting HTML5.
- 3G connectivity with “Data plan” configured for the end user or Wi-Fi connection.

What Should I do if I Experience Issues When Downloading the Casino Client?

When downloading the Casino Client you may experience issues due to Security Products you have installed on your PC. These can block the download from taking place and cause issues with the attempted install.

Should you experience any issues downloading or installing the Casino Client, we have a dedicated Customer Technical Support team who will be happy to guide you through, whilst allowing you to keep your PC fully secure. You can Contact Us by Phone, Live Chat or Email so that we can offer additional assistance.

Poker - What are the Minimum System Requirements and Compatibility?

We support the following list of Operating Systems, Browsers and Adobe Flash for bet365 Poker:

Minimum Requirements for Microsoft Windows:
Microsoft Windows XP SP3 or above.
1.6GHz CPU (Pentium 4).
At least 512MB of RAM.
256MB video card with 32-bit colour (1024x768 or above).
At least 950MB free space on the hard drive.
Microsoft Internet Explorer 7 or above.
Adobe Flash Player 10.0.22.87.
Network Bandwidth of 512Kbps.

If you are experiencing difficulties when attempting to access the Poker client using the Windows 10 Operating System, it may be useful to update your Internet Explorer compatibility settings. This will need to be completed via Internet Explorer, as this is the program which is used by the Poker Client when connecting to the Internet. To do this simply follow the below steps:

- Open Internet Explorer and select the small Cog icon in the top right hand corner of the screen. Then select ‘Compatibility View Settings’, which will open the ‘Compatibility View Settings’ window.

- In the ‘Compatibility View Settings’ window, enter ‘http://poker.bet365.com’ into the field under ‘Add this website’. This will add bet365.com to your ‘Websites you’ve added to Compatibility View’.

- Please close all open internet browser windows and reopen the Poker Client. This should resolve any outstanding issues you may have.

If you continue to experience any difficulties, please do not hesitate to contact us back for further assistance.

Poker Mobile - What are the Minimum System Requirements and Compatibility?

Poker on mobile/tablet devices support the following Operating Systems and Browsers:
- Mobile browser supporting HTML5.
- 3G connectivity with “Data Plan” configured for the end user or Wi-Fi connection.
- iPhone 4 or above (iOS5 or above).
- iPad 2 or above (iOS5 or above).
- Samsung Galaxy S3 or above (Android v4 or above).

What Should I do if I Experience Issues When Downloading the Poker Client?

When downloading the Poker Client you may experience issues in attempting to do this due to Security Products you have installed on your PC. These can block the download from taking place and cause issues with attempting to install the Poker Client.

Should you experience any issues downloading or installing the Poker Client, we have a dedicated Customer Technical Support team who will be happy to guide you through successfully downloading and installing the Poker Client, whilst allowing you to keep your PC fully secure. You can Contact Us by Phone, Live Chat or Email so that we can offer additional assistance.

What Should I do if I Experience Issues Loading a Game?

If you are experiencing issues launching a game, such as a white screen after loading, this may be caused by your Internet browser’s cookies setting.

Customers using Safari, please choose Safari > Preferences > Privacy > then set your Cookies and website data to Always Allow.

Customers using other browsers, please enable 3rd party cookies in your browser - a step by step guide is here.

Once these changes have been applied, close all internet browser windows that are currently open and reopen a new browser window, navigate to our website and you should now be able to access the game.

If you experience any further issues, please contact us and one of our dedicated Customer Technical Support team will assist you.

Games - What are the Minimum System Requirements and Compatibility?

We support the following list of Operating Systems, Browsers and Adobe Flash for bet365 Games:

Microsoft Windows 8
- Microsoft Internet Explorer 10 or above (download latest version of Internet Explorer for Microsoft Windows 8)
- Mozilla Firefox 16.0.2 or above (download latest version of Mozilla Firefox)
- Opera 9.01 or above (download latest version of Opera)
- Google Chrome (download latest version of Google Chrome)

Microsoft Windows 7, Vista
- Microsoft Internet Explorer 7 or above (download latest version of Internet Explorer for Microsoft Windows 7/Vista)
- Mozilla Firefox 2.0.0.20 or above (download latest version of Mozilla Firefox)
- Opera 9.01 or above (download latest version of Opera)
- Google Chrome (download latest version of Google Chrome)

Microsoft Windows XP
- Microsoft Internet Explorer 7 or above (download latest version of Internet Explorer for Microsoft Windows XP)
- Mozilla Firefox 2.0.0.20 or above (download latest version of Mozilla Firefox)
- Opera 9.01 or above (download latest version of Opera)
- Google Chrome (download latest version of Google Chrome)

Apple Mac OS X 10.4 or above
- Safari 2.0.3
- Mozilla Firefox 2.0.0.20 or above (download latest version of Mozilla Firefox)
- Google Chrome (download Google Chrome)

Adobe Flash
We advise using the latest version of Adobe Flash. To check your version of Adobe Flash Player, click 'Check my Flash version' which will launch a pop up window advising that 'You have the required version of Adobe Flash Player installed'.

This means that you have the latest version and therefore you do not need to take any further action. Alternatively a pop up will ask you to install and run the latest version; we recommend you do this.

Bingo - What are the Minimum System Requirements and Compatibility?

We support the following list of Operating Systems, Browsers and Adobe Flash for bet365 Bingo:

Minimum PC Requirements:
Microsoft Windows Intel® Core II Duo Processor and above.
2GB RAM and above.
16MB Video Card (1280x800 or above resolution, 16-bit color).
Microsoft Windows XP SP2 or above.
Microsoft Internet Explorer 8 or above, Mozilla Firefox 10 or above, Google Chrome 20 or above.
Adobe Flash Player 10 or above.
Network Bandwidth of 750Kbit/s.

Minimum Requirements for Apple Mac OS X:
Apple Mac OS X 10.4 or above.
G5 or Intel based CPU.
At least 1MB of RAM.
Safari 5 or above, Mozilla Firefox 7 or above or AOL for Apple Mac OS X.
Adobe Flash Player 10 or above.

Vegas - What are the Minimum System Requirements and Compatibility?

We support the following list of Operating Systems, Browsers and Adobe Flash for bet365 Vegas:

Microsoft Windows 7
- Microsoft Internet Explorer 10 or above (download latest version of Internet Explorer)
- Mozilla Firefox 39 or above (download latest version of Mozilla Firefox)
- Google Chrome 44 or above (download latest version of Google Chrome)

Apple Mac OS X 10.9 or above
- Safari

Adobe Flash
We advise using the latest version of Adobe Flash. To check your version of Adobe Flash Player, click 'Check my Flash version' which will launch a pop up window advising that 'You have the required version of Adobe Flash Player installed'.

This means that you have the latest version and therefore you do not need to take any further action. Alternatively a pop up will ask you to install and run the latest version; we recommend you do this.

Vegas Mobile - What are the Minimum System Requirements and Compatibility?

Vegas games on mobile devices support the following Operating Systems and Browsers:

- Safari on iOS 8.1 or higher.
- Chrome 34 on iOS 8.1 or higher.
- Stock browser on Android 4.1 or higher.
- Chrome 34 on Android 4.1 or higher.

The games are optimized for the built-in browser (Safari) on iOS devices and Chrome on Android and we recommend using these browsers.

Mobile and Tablet – What are the Minimum System Requirements and Compatibility for Touch ID Login?

Touch ID login is available via the bet365 Sports, Casino, Vegas and Bingo Apps on the following devices operating iOS 8.0 or above.

iPhone 5S
iPhone 6
iPhone 6 Plus
iPhone 6S
iPhone 6S Plus
iPad Air 2
iPad Pro
iPad Mini 3
iPad Mini 4

What is the Optimum Screen Resolution?

For optimal use of the products, please ensure your screen resolution is set to 1024 x 768 or above. Please refer to one of the following documents to assist you in checking and adjusting your screen resolution, if required.

Microsoft Windows 8

Microsoft Windows 7, Vista

Microsoft Windows XP

Apple Mac


 

Do you have any assistance for Visual Impairment?

If you have any difficulty in viewing the pages on our website due to a visual impairment, please Contact Us.

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